IT Infrastructure Manager
About the job
EFS is seeking applications for the position of an IT Infrastructure Manager who will be responsible for the supervision, implementation and maintenance of a company’s IT needs. The role is based in Riyadh, KSA.
Key Accountabilities & Activities:
• Operational and strategic management of the IT
• Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.
• Overseeing the annual IT budget and ensuring cost-effectiveness.
• Monitoring daily operations, including server hardware, software, and operating systems.
• Coordinating technology installations, upgrades, and maintenance.
• Selecting and purchasing new and replacement hardware and software, when necessary.
• Testing, troubleshooting, and modifying information systems so that they operate effectively.
• Generating and presenting Daily, weekly, monthly and yearly reports.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Manage sourcing of IT and systems related hardware, software and resources.
• Develop an effective IT and systems procurement plan and strategy. Monitor implementation and compliance to ensure consistent application.
• Managing servers like AD, DHCP, Anti-Virus, PABX, Print server, etc..
• Server hardware & OS (Win server, Linux, VMware/ESXi, storage arrays)
• IT Asset management including asset labeling, recording and tracking.
• Managing Network devices like Router (Cisco), Firewall (Fortinet), Switch’s (Cisco), Wi-Fi, etc..
• Setup and manage of CCTV and access control system.
• Setup and manage the attendance system.
• Good knowledge and experience on Office365 application.
• Good analytical skill and resolution skill for user support.
• Setup and manage call center facility (end to end).
• Telecom management: Activation of new connection, assignment and termination of internet/mobile connection. Telephone bill reconciliation.
• Setup/shift the offices in different regions in KSA.
• Setup of VPN connection between the offices.
• Third party Suppliers and Customer relationship skills and ability to communicate (verbal & written) effectively and interact with customers at all organizational levels and leaders in other regions.
• Good program & project management skills with the ability to prioritize activities effectively to execute multiple projects in parallel
• Develop, lead, motivate and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to team. Provide a well-managed central systems and IT service to the group, regions and client sites.
• Remaining up to date with advances in technology and industry best practices.
To be successful in this role, you will demonstrate:
• Minimum Bachelor’s degree in computer studies, information technology or software engineering.
• CCNA, MCSE, ITIL
• Minimum 7 – 10 years hands on experience working with offices with multiuser IT networks, experience of working in the FM industry is an advantage.
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