Technical support specialist

 

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Train computer users
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up computers
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine malfunctions that continue to occur
  • لنك التقديم 
  • https://www.linkedin.com/jobs/view/2973415697/?alternateChannel=search&refId=57mtSesouRD%2FgLKDSBsLcw%3D%3D&trackingId=BCSlbqfPQcIje3x2obsS1w%3D%3D

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